At Adhayatm (legally operated under Niva Production), we value transparency and customer trust. Please read the following policy carefully to understand how returns and refunds are handled.

1. Eligibility for Returns

We accept return requests only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, unwashed, and in its original packaging

To initiate a return, clear photos or videos of the product and packaging may be required for verification.

2. Items Not Eligible for Return

Due to the nature of our offerings, the following items are not eligible for return or exchange:

  • Products showing signs of use or damage after delivery
  • Items returned without original packaging
  • Products purchased under sale, discount, or promotional offers (unless damaged or incorrect)
  • Items damaged due to mishandling after delivery

3. Return Approval Process

Once we receive your return request, our team will review the details and respond within 2–3 business days.
If approved, we will guide you through the return process.

Returns sent without prior approval may not be accepted.

4. Refund Process

After the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original mode of payment
  • Processing time may vary depending on your bank or payment provider

5. Replacement Option

In certain cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to an error from our side
  • Return shipping costs may be borne by the customer unless otherwise specified

7. Order Cancellation

Orders can be cancelled only before shipment.
Once an order has been dispatched, cancellation requests will not be accepted.

8. Spiritual & Experiential Disclaimer

Our products and services are intended for spiritual and experiential purposes. Individual results or experiences may vary, and dissatisfaction based on personal perception does not qualify for a return or refund.

9. Contact Information

For return or refund-related queries, please contact us within the specified time frame:

Email: adhayatm947@gmail.com
Phone / WhatsApp: 8368916078